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| Policies, Terms and Conditions |
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ONLINE ORDERS
Online orders can be placed using our secure online shopping cart system. We accept Mastercard, Visa, American Express and Discover cards as well as checks and money orders. PLEASE NOTE: Credit cards are automatically charged upon placement of your order on this website.
Check and Money Order payments should be sent to:
Twin Enterprises
187 Lincoln Ave.
New London, CT 06320
SALES TAXES
Sales tax only applies to customers purchasing within the state of Connecticut.
SHIPPING AND DELIVERIES
Please see individual product information pages for estimated shipping time.
Some of the products we sell may be shipped directly from our distributors. If you order more than one item you may receive your order in separate deliveries.
ORDER STATUS
Most orders are shipped from the manufacturer and we can not give you status until it has been 10 business days. For order status please contact us via e-mail if it has been more than 10 business days.
REFUND POLICY
Returns for other than damaged merchandise are solely at the discretion of Twin Enterprises. Returns MUST be requested within 15 days of receipt of merchandise. Returns require a return authorization number from Twin Enterprises. Please email sales@theweatheredgate.com to request approval of a return and a return authorization number and return address for your package. Return authorization numbers and instructions are only provided via email or mail. Packages returned without an authorization number will not be accepted and will be returned to the shipper.
Except in the case of damaged merchandise, the customer will be responsible for shipping the returned merchandise to the destination specified by Twin Enterprises. Additionally, the actual shipping costs associated with shipping the merchandise to the customer will be deducted in determining the refund amount. PLEASE NOTE that in some cases free or reduced shipping is charged at the time of ordering; however, actual shipping charges will be used in determining the refund amount. In some cases, restocking fees may apply.
Since colors viewed on the internet are based on individual monitor settings, a return due to color variance is NOT considered a return of damaged or defective merchandise. The customer will be responsible for shipping costs and any restocking fees as noted above.
Damaged / Defective merchandise: Twin Enterprises must be notified IN WRITING within 5 business days for any damaged or defective merchandise received. ALL SHIPPING BOXES AND PACKING MUST BE RETAINED TO DETERMINE RESPONSIBILITY FOR THE DAMAGE! Return authorization for damaged or defective merchandise after 5 business days will be at the discretion of Twin Enterprises.
PRIVACY POLICY
Our privacy policy is very simple. We provide your shipping information to manufacturers who are responsible for shipping items to you. Payment information is provided via a secure connection to our credit card processing gateway for credit card verification purposes only.
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